About BDTSA

Our extensive knowledge and experience of the design and implementation of dispute resolution processes enables us to develop a comprehensive understanding of the community’s needs and to constantly deliver sound and commercially relevant advice on dispute resolution procedures and options, and innovative and effective dispute resolution services.

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We offer FREE standardized construction, renovation and building contracts drafted by our expert legal team.  Personalized and detailed construction contracts could be drafted at a nominal fee.

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Shipping Policy

This privacy policy sets out how BDTSA uses and protects any information that you give BDTSA when you use this website. BDTSA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. BDTSA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we collect

 

  • We may collect the following information:
  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

Refund Policy

Replacement Products and Refunds
Should the Company supply the incorrect Product or if the Product supplied is damaged or faulty, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all warranty cards, manuals and accessories within 10 (ten) days of the delivery of the Product to you. Cash refunds will not be given. The Company will replace any damaged or faulty Product or an incorrect Product with a new Product within a reasonable amount of time. In the case of refunds, any monies due to you will be paid back into the bank account from which payment was received from you.

Items with seals on them such as laptops, cell phones etc will not be accepted back if the seal is broken. This will be regarded as an used item.

Warranties
To the extent that the Products are altered contrary to the instructions, or after having been delivered to the delivery address stipulated by you the Products or property in which the Products are installed have been subjected to misuse or abuse, the Company and/or manufacturer of the Products will not be obliged to honour any warranties applicable to such Products. Warranties do not apply to ordinary wear and tear.

Cancellation / Return / Exchange Policy

Cancellation
If you would like to cancel an order this may be done by emailing the Company on hello@creativebrands.co.za or by contacting our Call Centre on 0861 699 996. You will be able to cancel an order up until the point a Branding Layout is approved. No penalty charges will be levied against cancelled orders prior to the abovementioned cut-off time. The Company will, however, be entitled to recover from you the direct cost of recovering the Products.

The Company will only accept a cancellation of an order in circumstances where the Products are unbranded and returned to the Company in their original condition together with the packaging within 10 (ten) days after delivery to you, and provided the Products have not been used or otherwise altered in any way whatsoever.

The Company shall be entitled to retain any payment already received from you in respect of delivery fees where a Product has already been delivered to you prior to your cancellation of the order, as set out above. You may return a Product, at your cost, to any Creative Brands store provided you have the original invoice/proof of purchase.

If you cancel your payment for any reason or if your Credit Card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the Company the full purchase price, including all costs incurred by the Company in respect of any Products already delivered to you, and which you have not returned to the Company as set out above.

Without prejudice to any other rights or remedies in law, the Company shall be entitled to cancel forthwith any sale and/or your registration if you should breach any of your obligations.

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